Anonymous online trolls will be unmasked in a new social media crackdown that will hand Australian courts the power to order tech giants to identify perpetrators or risk bearing the cost of defamation payouts themselves.
According to Bespoke Media Group CEO, Nic Fren, this has been a long time coming.
In the real estate industry alone, there is so much bullying going on & despite months appealing to our relevant industry leaders, nothing is being done at an industry level.
Prime Minister Scott Morrison said on Sunday that under the new laws, to be introduced to Federal Parliament, people who believe they have been defamed online will also be able to get court orders forcing social media giants to reveal who is responsible for the posts.
If the companies refuse or are unable to identify who made the defamatory comments, then they will have to pay the defamation costs.
Announcing the measures on Sunday, Mr Morrison said the internet should not be a “wild west where bots and bigots and trolls” can harm people without consequence.
He said women and children were the people most affected by anonymous bullying and defamatory abuse online and there needed to be a “quick and fast way” for people to raise these issues with the platforms and get it taken down.
“Free speech is not being allowed to cowardly hide in your basement and sledge … and harass people anonymously and seek to destroy their lives,” Mr Morrison said.
“That is cowardice — and there is no place for that in this country.”
Mr Morrison said the online giants needed to be held accountable for the world they had created, to ensure there was a “quick and easy” method for users to address harassment.
“They have that responsibility. They have created this world,” he said.
“They have created the space, and they need to make it safe, and if they won’t, we will make them laws such as this, and I will campaign for these all around the world as I have done on so many other occasions with Australia taking the lead.”
Social media giants will also have to establish online customer shopfronts in Australia to make sure they comply with orders as part of the measures.
The centrepiece crackdown on online trolls will be a change to the law to make it clear social media providers are responsible for payouts arising from defamatory comments on their platform where the troll cannot be identified.
The measures will force social media companies, such as Twitter and Facebook, to create a complaints scheme which will allow victims to know if comments were made in Australia and, if so, to obtain the contact details of the poster, with their consent.
If that is unsuccessful, a complainant will also be able to seek a new form of court order, to be called an “End-user Information Disclosure Order”, which will allow a social media company to unmask trolls without consent.
Mr Morrison said the government would seek test cases because it was aware that most litigants in defamation cases against social media giants will be outgunned financially.
He said the government was prepared to intervene in defamation disputes involving social media companies to support victims and make it clear to the courts how it thinks the Commonwealth legislation should be applied.
The laws were first flagged by Mr Morrison at last month’s G20 summit in Rome, where he proposed a new round of coordinated action to protect people online.
Australia and other countries have joined forces at previous G20 summits to impose tougher rules on digital companies, including an agreement in Osaka two years ago when France backed a push to halt the spread of violent terrorism online after the Christchurch attacks.
Attorney-General Michaelia Cash said the measures would also “bring clarity” to the High Court decision in September when it dismissed an appeal by some of Australia’s biggest media outlets including The Sydney Morning Herald and The Australian, finding they are the publishers of third-party comments on their Facebook pages.
The court found that, by running the Facebook pages, the media groups participated in communicating any defamatory material in the case of former Northern Territory detainee Dylan Voller which were posted by third parties and were therefore responsible for the comments.
“Social media services, they need to step up and they need to understand that they have a responsibility in this regard, and that is why this important step, providing clarity to all Australians, but in particular to social media companies - you will be deemed to be publisher,” she said.
Mr Fren of Bespoke Media Group says users on social media platforms need to understand the legalities & consequences of the content they are putting out.
This year we've seen Facebook groups like Real Estate Fight Club shut down after the group and the contents were threatened to be made public. Yes, it was a closed Facebook group Mr Fren stated, however that doesn't give someone the right to publicly harass, intimidate, bully or defame someone.
Written by Rob Harris of the Sydney Morning Herald & Nic Fren of Bespoke Media Group