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Should I Outsource My Calls


Managing a database is an integral aspect of any business, and reaching out to contacts within that database can be a time-consuming task.


Many companies grapple with the decision of whether to handle these calls internally or to outsource them to an external company.


I'm in two minds. On the one hand I'm all for outsourcing calls I'm never going to make. On the other, I also don't want to risk outsourcing relationships with potential clients.


Let's look at some Pros and Cons when it comes to outsourcing your prospecting calls.


Pros:

  1. Time Savings: One of the primary advantages of outsourcing calls to an external company is the time it can save for your in-house team. By delegating this responsibility to professionals who specialize in call campaigns, your employees can focus on core business activities, increasing overall productivity.

  2. Database Cleanup: External companies often have dedicated resources and tools for database management. Outsourcing can result in a more thorough cleanup of your database, identifying and rectifying discrepancies, outdated information, and duplicate entries. This ensures that your data is accurate and up-to-date, providing a solid foundation for your marketing and sales efforts.

  3. Reconnection with Orphan Data: An external company may excel in reaching out to dormant or neglected contacts in your database. This can lead to the reconnection with potential clients or customers who might have been overlooked or forgotten, breathing new life into otherwise orphaned data.

  4. Broader Outreach: Outsourcing enables you to reach a wider audience, including individuals who might not have been on your calling radar. This broader outreach can uncover new business opportunities and potential leads that your in-house team might not have considered.

Cons:

  1. Less Personable Approach: One of the downsides of outsourcing calls is the potential loss of a personal touch. External companies may lack the nuanced understanding of your company culture and values, resulting in a more generic and less personable interaction with your database contacts.

  2. Limited Industry Knowledge: A crucial aspect of effective communication is understanding the industry intricacies. External companies might not possess the same depth of industry knowledge as your in-house team. This lack of understanding could lead to miscommunication, potentially harming your brand's reputation or missing valuable business opportunities.

  3. Risk of Inconsistent Messaging: Consistency in messaging is vital for maintaining a cohesive brand image. When outsourcing, there's a risk of misalignment between the messaging from the external company and your overall brand strategy. Inconsistent messaging can confuse customers and undermine the trust you've worked hard to build.

  4. Security Concerns: Handing over your database to an external entity raises security concerns. While reputable outsourcing companies implement strict security measures, the risk of a data breach or mishandling of sensitive information is always present. This is particularly relevant in industries with stringent data protection regulations.

Deciding whether to outsource calls to your database requires a careful consideration of the specific needs and dynamics of your business. While outsourcing can offer valuable benefits such as time savings, database cleanup, and expanded outreach, it is essential to weigh these advantages against the potential drawbacks, including a less personable approach, limited industry knowledge, inconsistent messaging, and security concerns.


Ultimately, your database is the lifeline of your future business success. Whether you choose to handle calls internally or outsource them, nurturing and maintaining the integrity of your database should remain a top priority for sustained growth and prosperity.

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